FAQs

While we strive to ensure each and every customer is satisfied with their order we understand that sometimes that is not the case. In that event, you are more than welcome to return the unwanted item/s for a refund or an exchange. Please note that we do not offer free exchanges to customers outside the UK. 

All returns are at the cost of the customer. Please post your return back to our warehouse at the below address and as soon as we have inspected and processed it we will proceed with your refund or exchange (if you are in the UK) 

For non-UK exchanges - please place a new order for the desired size/colour once your refund has been processed. 

Our warehouse address is:

Unit 2, Bradley Farm,

Micheldever

SO21 3BQ

United Kingdom

We ship all domestic orders with expedited courier, so we aim to have your delivery arrive within 2 days from the despatch date. While this is the case 90% of the time - please understand that strikes and holidays may cause slight delays. 

International orders are shipped with UPS or DPD depending on order contents or size. International delivery times vary by country but in most cases we expect the order to arrive within 8-10 business days from despatch.

After your order is dispatched, you'll receive a shipping confirmation email that includes your tracking number and a link to the courier's website. You can use this to easily follow the progress of your delivery.

If you have ordered the wrong size/colour or simply changed your mind. Please send us an email at info@rogueoriginal.com as soon as possible. As long as we have not shipped it yet, we will try our best to accommodate you. Changes are subject to availability.

If you are unhappy with the quality of your product please contact us via our email. Please provide images of the product so that we may access the damage or issue more closely.

If we determine the item is in fact faulty  we will, of course reimburse your return shipping and dispatch a replacement immediately!

When ordering items from a store based outside of the EU, all items are subject to import fees and VAT in the country where the order is received.

Due to BREXIT, the UK is no longer part of the EU.

As we are a UK based company, and all orders ship from our warehouse in the UK, you will need to pay the relevant fees upon arrival with your local customs office.

For all orders under the value of 150EUR; we pay these fees on your behalf - however if your order is over this threshold, these fees fall to you. 

Fees and VAT differ by country.

You can read more about it here: https://taxation-customs.ec.europa.eu/buying-goods-online-coming-non-european-union-country_en

If you have any specific question in this regard, please send us an email at info@rogueoriginal.com