Shipping policy

Thank you for shopping at Rogue Original (rogueoriginal.com). We are a UK-based business specialising in quality outdoor lifestyle gear, footwear, bags, hats, and leather accessories.

We ship worldwide to most countries. This Shipping Policy explains our order processing, shipping methods, costs, delivery estimates, and important information for UK, EU, and international customers. By placing an order, you agree to these terms.

1. Order Processing Time

  • Orders are processed within 3–5 business days (Monday to Friday, excluding UK bank holidays) after payment confirmation.
  • During busy periods (e.g., sales or festive seasons), processing may take up to 7 business days.
  • Once shipped, you will receive a confirmation email with tracking details (where available).

2. UK Shipping (Domestic)

  • We use DPD for reliable delivery across the United Kingdom.
  • Standard Shipping (via DPD): 1–3 business days.
  • Under the Consumer Rights Act 2015, we must deliver goods within 30 days unless otherwise agreed.

3. EU Shipping

  • We ship to all EU countries and are registered with the Import One-Stop Shop (IOSS) system.
  • For orders with a total value under €150 (goods value, excluding shipping), VAT is calculated and included at checkout based on the destination EU country's rate. Thanks to our IOSS registration, customers should not be charged additional import VAT upon delivery for these eligible orders.
  • Customs duties (effective 1 July 2026): As of 1 July 2026, the EU has removed the €150 customs duty exemption on imported goods. A flat-rate customs duty of €3 per product category (HS tariff code) now applies to all imports from outside the EU, regardless of order value. This duty is collected by the carrier upon delivery and is the customer's responsibility. For example, a parcel containing two distinct product categories will incur €6 in customs duties.
  • For orders over €150, standard import VAT and applicable customs duties may also apply and are the customer's responsibility.
  • Delivery times: Typically 5–14 business days, though customs processing can affect this.

4. International Shipping (Rest of the World)

  • We ship worldwide to most countries outside the UK and EU.
  • Typical delivery times: 7–21 business days, depending on destination and customs clearance.
  • Remote areas, islands, or certain countries may take longer (up to 30+ days).
  • Delivery estimates are not guaranteed and can be affected by carrier schedules or customs delays.

5. Shipping Costs

  • Shipping fees are calculated at checkout based on order weight and size, destination, and chosen shipping method.
  • We reserve the right to update shipping rates without prior notice.

6. Customs, Duties & Import Taxes

  • EU orders under €150 (IOSS eligible): VAT is pre-paid and included at checkout. A flat-rate customs duty of €3 per product category applies on delivery and is the customer's responsibility.
  • EU orders over €150: Import VAT and customs duties are the customer's responsibility and may be charged on delivery.
  • Rest of World orders: We ship on a Delivery Duty Unpaid (DDU) basis. Import duties, taxes, and customs fees are the customer's responsibility and are not included in the product price or shipping cost.
  • We recommend checking with your local customs office for estimated duties and taxes before ordering.

7. Non-Refundable Shipping Fees

  • Shipping fees are non-refundable. If you return an item after 30 days of receipt, or if your return is outside our returns policy, the original shipping cost will not be refunded.

8. Tracking Your Order

  • A tracking number is provided by email once your order ships (for most services).
  • Tracking information may take up to 48 hours to become active.

9. Damaged, Lost or Delayed Shipments

  • Please inspect your package on delivery. If items arrive damaged, contact us within 48 hours with clear photos of the packaging and products.
  • For lost packages, we will investigate with the carrier. Most carriers require claims within 30–60 days.
  • We will arrange a refund or replacement once the investigation is complete (case-by-case basis).
  • Under UK law, we remain responsible for the goods until they are delivered to you.

10. Order Changes and Cancellations

  • You can cancel or amend your order within 24 hours of placing it, as long as it has not yet been processed or shipped.
  • Once shipped, changes are not possible. You may need to refuse delivery and return the item (subject to our Returns Policy).

11. Force Majeure

  • We are not liable for delays or failures due to events beyond our reasonable control, such as strikes, natural disasters, pandemics, or significant carrier/customs issues.

12. Contact Us

  • Email: info@rogueoriginal.com
  • We aim to reply within 1–2 business days.